For global leaders like MARS, maintaining total business continuity while driving unprecedented levels of efficiency requires more than technology; it requires a partner helping the organization transform operational complexity into a strategic advantage.
In this customer testimonial video, Ipeleng Lehabe, Demand and Supply Planner at MARS, expresses how the value of working with the John Galt team extends beyond the software itself. It is rooted in a partnership that provides the stability and support necessary to keep the business moving, no matter the circumstances.
With the Atlas Planning Platform, MARS has moved away from spreadsheets and manual processes that represent a barrier to growth, and the team has prioritized automation as a core principle.
Atlas enables the team at MARS to:
- Reduce Manual Workload: Shifting away from error-prone spreadsheets to automated, intelligent planning workflows.
- Maximize Strategic Time: Freeing up planners to focus on high-value analysis rather than data entry.
- Ensure Data Integrity: Increasing the accuracy and reliability of results to drive more confident decision-making.
At John Galt Solutions, we believe that successful implementation is just the beginning. This is reflected in our relationship with MARS, characterized by ongoing collaboration, regular strategic syncs, and a commitment to prompt, proactive support. More than technology, we provide a continuous path toward supply chain excellence.
- Full Transcript
[How would you describe your experience working with the John Galt Solutions team?]
My experience has been good working with the success team.
We implemented in COVID, and those were different times for everyone because it was under lockdown. We were all working remotely. So, it was very amazing to get the support that we got from the John Galt team.
For me, it’s that whenever we had issues when it comes to John Galt, they always made sure that there's business continuity. I think for me, that's the key one – that we still need to continue in terms of the business; and they've made sure that that happens.
[How has Atlas helped you and your team achieved your goals?]
One word that comes to mind is efficiency. So this is one of our five principles at MARS and it's automation, right? So less manual work in Excel and it gives us more time to analyze. It's less room for error as well. So our integrity of results has also improved.
[How has the John Galt team supported you after implementation?]
Because of the good working relationship that we formed, we still have monthly meetings and that helps us because even other challenges that arise because even when there's new implementation in the system and when we have questions and issues, we would address it monthly.
So it's still good to have that support. Even after implementation, it wasn't implementation and then that stops. Even after that, we have continued communication with the team.
So we've got a really good working relationship and we know that whenever we have issues or concerns, we're able to get them resolved. They always make sure that our problems are addressed promptly.
We've had really such a good experience – and whenever we have those issues or challenges, they are addressed promptly. So, that experience has really been amazing.
