John Galt Solutions is a leading provider of supply chain planning software. Our innovative solutions empower organizations to optimize their supply chains, increase operational efficiency, and achieve business growth. We are seeking a dynamic and results-driven Customer Success Sales Manager to join our team and drive customer success in the field of supply chain planning.
As a Customer Success Sales Manager at John Galt Solutions, you will play a crucial role in ensuring our customers achieve maximum value from our supply chain planning Atlas Planning Suite. You will be responsible for fostering strong relationships with our customers, understanding their unique needs, and helping them succeed in their supply chain optimization efforts
Customer Relationship Management:
- Build and maintain strong, long-lasting relationships with customers.
- Serve as the primary point of contact for customer inquiries, issues, and escalations.
- Understand each customer's unique supply chain challenges and objectives.
- Develop an in-depth understanding of John Galt Solutions' supply chain planning
software and services.
- Assist customers in effectively utilizing our solutions to address their specific needs.
- Provide guidance and best practices to optimize supply chain planning processes.
- Identify opportunities to upsell additional products or services to existing customers.
- Collaborate with the sales and marketing teams to expand the customer base.
- Conduct product training sessions for customers to enhance their product knowledge
- Provide ongoing education and support to ensure successful product adoption.
- Monitor customer performance and key metrics to identify areas for improvement.
- Proactively address customer challenges and work to resolve them in a timely manner.
- Advocate for customer needs within the organization to drive product improvements.
- Gather customer feedback and relay it to the product development team to inform future
- Ensure a continuous feedback loop to improve customer satisfaction and product quality.
- Bachelor's degree in business, supply chain management, or a related field (Master's degree
- Proven experience in customer success, account management, or sales in the supply chain or
- Excellent communication, interpersonal, and problem-solving skills.
- Strong knowledge of supply chain planning and logistics.
- Ability to work independently, manage multiple tasks, and meet deadlines.
This is an excellent opportunity to join a hyper growth company in a fast growing region.