FAQ:  ForecastX Wizard Student Edition

Below are answers to frequently asked questions about installing and using the Student version of the ForecastX Wizard.

Q: I am running Microsoft Excel 2010™ or later and am receiving errors when installing or trying to run the software I installed from the disk that came with my textbook. How do I fix this?

A: John Galt Solutions has developed an updated version of the ForecastX Wizard to address the compatibility issues commonly experienced with running Microsoft Office 2010™ or newer.

Step 1.  Be sure to uninstall the textbook version of the Wizard prior to installing the compatible version.

Step 2.  You will need to know if your version of Excel is 32-bit or 64-bit. In Excel 2010 this can be found under the File menu, under Help, on the right-hand side of the screen.

Step 3.  Download the appropriate version by accessing the following link. Please be sure to enter your valid e-mail address in order to receive the installation and configuration instructions. Make sure you have administrative permissions to install the software on your computer.

Step 4.  Follow the installation instructions.

Q: What is the difference between the software version in my textbook and the updated version?

A: The only difference between the two versions is that the updated version addresses compatibility issues commonly found with Microsoft Office 2010™ or newer. There are also some slight cosmetic differences in the reporting. All other features are the same.

Q: How do I know if I am running Microsoft Excel 32- or 64-bit?

A: In Excel 2010: Open Excel > click File > Help. A window will open with three sections. On the far right side you will see the version information in the “About Microsoft Excel” section. If you are running Excel 32-bit, proceed with installing the updated version. If you are running Excel 64-bit, please follow the instructions in the following question.

In Excel 2013/Office 365: open Excel > File > Account > About Excel. A window will open with three sections. On the far right side you will see the version information in the “About Microsoft Excel” section.

Please download and run the install package corresponding to your version of Excel.

Q: If I am running my version of Microsoft Excel 64-bit, how do I get it to run 32-bit?

A: The current version (8.0) is compatible with all versions of Office through 2013, 32- and 64-bit. You only need to ensure that you download and run the ForecastX Wizard install package corresponding to your 32- or 64-bit version of Excel.

Q: I have successfully installed the ForecastX Wizard™, and it is showing up in my toolbar, but nothing happens when I click on the toolbar buttons.

A: There are different reasons why you might be experiencing this issue. Please work through the following solutions first:

  • Make sure theForecastX Wizard™ is not disabled in the add-ins:
    • Open Excel and click the Office Button on the top left corner of the Excel window and click on the Excel Options button down at the bottom.
    • In the Excel Options window, click on the Add-Ins section on the list on the left. You will see Manage: and a drop down menu area. Scroll to “Disabled Items” and click “Go”.
    • A window will pop up titled “Disabled Items”. If the ForecastX Add-In is in this list, select it and click the “Enable” button and then “Close.” Close and re-open Excel and test the program.
  • Verify all the correct permissionsare set in Excel Options:
    • If the “disable all add-in applications” and “Require Application Add-Insto be signed by the Trusted Publisher”are activated, the toolbar will not function. To verify the settings of the two options, go through the following steps:
      • Click on the Office Button to open the following Window, and select “Excel Options”.
      • Then click on the “Trust Center Option” and then “Trust Center Settings”
      • Select the “Add-Ins” feature and verify that the two fields “disable all Application Add-Ins” and “Require Application Add-Ins to be signed by the Trusted Publisher” are NOT selected. If they are selected, de-select, click OK, close Excel, re-open and test.
  • If you have checked both of these and are still experiencing issues or error messages, you can fill out a trouble ticket on our website and one of our representatives will be able to assist you within 1-2 business days. Due to higher call volume, please be sure to allow for extra time before projects, mid-terms and finals. Please be sure to have the original installation source on hand. Support is available from 8:00 AM – 5:00 PM CST, Monday through Friday.

Q: During installation of the Student Edition ForecastX Wizard™, I am getting a message asking me for a license key, what is this?

A: The Student Edition of the ForecastX Wizard™ does not require you to contact John Galt Solutions for a license key, because a student license is generated for your computer during installation. Usually this message occurs if you have downloaded the software file and have not unzipped the .zip file before initializing the installation file (Setup.exe). Make sure you have extracted / unzipped the installation file before running the installation program. To do so, right-click on the file and select Extract. It is best if you choose a file location to extract the folders to that is easily accessible, such as your desktop.

Once extracted, make sure you initialize the file named Setup. If you are running the installation from the unzipped file, if you are running Windows XP™ or newer check that you have full permissions for your Windows User Account, and if you are running Windows Vista™ or Windows 7™, make sure to right click on the installation file named Setup and select “Run as Administrator”.

Q: How do I install the software if I have a Mac?

A: To run the ForecastX Wizard™ on the Macintosh, you will need to have a virtualization application installed. Some of the more popular virtualization applications are Parallels, VMware and VirtualBox. If you don’t have any of these applications installed, you can download VirtualBox from https://www.virtualbox.org/wiki/Downloads for free. Once you have installed VirtualBox, you will need to install the Windows™ operating system, followed by Microsoft Office™. After you complete the setup, you can run the Wizard installer in your new virtual environment. Most universities have license agreements with Microsoft™ that allow students to purchase Windows and MS Office™ for $10 -$20 per install. In some cases universities will allow you to download MS Office for free. Check with your local university bookstore to find out more about your university’s Microsoft™ student license agreement policy.

Q: I am still getting error messages, what do I do?

A: There are a few things to check first:

  • Make sure your Windows User Account has full administrative rights
    • For XP and newer: Control Panel > Users/User Accounts. A window will pop up. Click on you’re the Advanced Tab, click on Advanced and double-click on Groups. Double-click the group named Administrators and check to see if your user ID that you will be logged in as is a member of that group. If you are on your own PC, chances are that your user account already is set up as an administrator. If not, click Add and see if you can add your user ID. If not, you may have to log in to your computer as administrator (the default username and password can vary based on who set the computer up – check with your provider) in order to add your user ID. Note: Most home users will have administrative privileges on their machine if they are the sole user.
    • For Windows 7™ and Vista™: Since Microsoft™ has added additional layers of security to help protect your system, it is often unnecessary to constantly use the administrator account, which is now a separate user account in Windows 7™. Most users are set up as Standard users, but to install most applications you will need to run them as an administrator. When installing the software, you need to right click on the installation file, and select “Run as Administrator”.
  • Make sure you are installing the software locally (from a disk or your hard drive) and not from a peripheral device (stick drive, external hard drive, etc.) or from a network.
  • Make sure you have extracted / unzipped the installation file before running the installation program
    • Right click on the file and select Extract. It is best if you choose a file location to extract the folders to that is easily accessible, such as your desktop.
    • Once extracted, make sure you are initializing the file named Setup.
  • For Windows 7™ or Vista™ Users, when you want to run the installation file, you will have to right click on the file named Setup and select “Run as Administrator” to initialize the program.

If you have already gone through the solutions above and are still experiencing issues or error messages, you can fill out a trouble ticket on our website and one of our representatives will be able to assist you within 1-2 business days. Due to higher call volume, please be sure to allow for extra time before projects, mid-terms and finals. Please be sure to have the original installation source on hand. Support is available from 8:00 AM – 5:00 PM CST, Monday through Friday.

Q: What would I need to do if I am interested in purchasing an upgrade?

A: If you are interested in an upgrade to ForecastX Wizard™ Lite or Premium editions, please contact us at sales@johngalt.com.

Q: What is Procast?

A: Procast is John Galt Solutions’ proprietary forecasting method the ForecastX Wizard™ uses to select the best forecasting method for your data. Procast performs one-step forecasting by choosing from complex forecasting techniques, including most time series forecasting methods, new product growth curves, and Regression models to produce fast, accurate and easy-to-read results. You can run Procast on a single data series or create an unlimited batch forecast. Once activated, Procast determines the best forecasting technique for each data series in your data set.